Senior Salesforce Solution Architect - Booz Allen Hamilton (2022 - Present)
Summary: Oversaw two software development scrum teams of 6-8 developers each. Experienced in implementing various projects/programs for Health Cloud and Service Cloud. Integrated Health Cloud with EHR systems which enabled real-time data exchange, reducing administrative workload. Automated patient intake processes in Health Cloud which streamlined onboarding, reducing manual entry. Integrated Health Cloud with telehealth platforms which expanded remote care services, increasing patient access to care. Configured Health Cloud appointment management tools which optimized scheduling. Deployed Omnistudio Integration Procedures which facilitated real-time data synchronization. Led the development, integration, and testing of complex software solutions which included defining requirements, participating in program reviews, establishing standards, contributing to system architectures, and conducting assessments—both technical and non-technical. Supported DevOps Activities; such as Release Deployments Troubleshooting. Revamped code review process to ensure the quality code moves up the pipeline by implementing Github and Github Actions to automatically scan code deltas. Assisted in implementing CI/CD pipeline to deploy code from org to org with CumulusCI and Github Actions, and utilized Copado to meet client’s deployment requirements. Wrote up documentation for developers for repetitive technical knowledge to be dispersed among the team in concise and bit size articles, empowering the team to find answers internally first . Spoke with end users on technical feasibility of business requirements and gave solutions for declarative and custom code approaches.
Salesforce Engineer Consultant - IBM (2021 - 2022)
Summary: Managed and led the development at most 7 product lines in the consulting practice. Experienced in implementing various projects/programs for Sales Cloud, Marketing Cloud, Experience and Service Cloud. Implemented guided selling tools which enabled sales teams to generate accurate quotes faster, increasing sales productivity. Customized pricing and discounting rules which ensured compliance with pricing policies, reducing manual approvals. Developed dynamic content strategies using Marketing Cloud which personalized communications. Configured Marketing Cloud Journey Builder which personalized customer experiences. Configured Analytics Builder in Marketing Cloud which provided deeper insights into campaign performance. Customized Experience Cloud community templates which improved the user experience, leading to an increase in portal adoption. Integrated Experience Cloud with third-party systems which enhanced functionality. Configured Omni-Channel Routing which optimized case distribution. Integrated Service Cloud with external systems which enabled real-time data sharing, enhancing customer support response times. Deployed Service Cloud Knowledge Base which empowered agents with quick access to information, reducing case handling time. Configured Entitlement Management in Service Cloud which improved tracking of service-level agreements. Designed and implemented data models, flows, processes, and declarative setup. Assisted in solution, estimating, and shaping technical solutions. Contributed to internal code-base and standards.
Lead Salesforce Engineer - Railroad Commission of Texas (2020 - 2021)
Summary: Performed Salesforce analysis and development. Took ownership of reported issues and completed assigned tasks in an efficient and timely manner. Documented the coding, configuration, links, content, and component application solutions. Worked closely with business units, application teams, and Information Technology areas to identify, review and evaluate the solution requirements. Participated in development planning and scheduling. Configured Experience Cloud user roles and permissions which ensured secure access, improving compliance with data governance.
Software Engineer - Imagine Believe Realize LLC (2018 - 2020)
Summary: Developed end to end Salesforce solutions using declarative configuration and customizations - APEX Class, Triggers,
Visualforce pages, some Lightning components. Automated business processes using Salesforce automation tools, such as Process
Builder, Workflows, Formulas, Flow, Assignment Rules and Email Alert. Built integrations between Salesforce and external
applications using REST, SOAP APIs, OAuth and Single Sign-On. Migrated changes from development to test to production
environment(s). Performed data updates/migration using Data Loader. Evaluated complex business requirements to understand needed
functionality of the system.
Software Engineer - AceApplication LLC (2015 - 2016)
Summary: Designed software architecture for Web API to expand application functionality. Published Android and iOS apps. Led the
development of two websites by working the frontend and backend. Debugged, tested, maintained, and published multiple software
applications. Utilized Git to collaborate with team members during software development projects.
Student/Research Assistant - University of Florida (2009 - 2012)
Summary: Designed, tested, and evaluated control subsystems for robotic projects through the product lifecycle. Set up embedded and
control systems labs for students and assisted in hardware and software troubleshooting during lab sessions. Wrote programs to extract
data from motion capture files to calculate parameters and animate findings in MATLAB and Java. Assisted in the development of
queries, tables, and import/export scripts to consolidate information into one central database. Aided in machining and manufacturing
parts by script programming CNC machine using G&M code. Wrote brute-force program with MATLAB, C++ and Java to get design
parameters to make mechanical parts for formula car. Assisted in programming microprocessor chips to compute real-time
performance data on a display screen.
